Massage and Spa FAQs

Advanced booking is highly recommended. Appointments are required if you are requesting a certain time or therapist. Demand for appointments can be expected to be high on weekends and around the Holidays. However, walk-ins are also welcome. We'll serve you on a first-come-first-serve basis.

Gratuity is not included in our prices and can be paid via cash or credit card. If your service met your expectations, please consider tipping 15% to 35% of the full service price as a benchmark for gratuity. Your generosity through tipping is greatly appreciated. Thank you!

We ask that you arrive 5 to 10 minutes prior to your scheduled appointment time. Arriving on time will allow you to enjoy your full treatment. Please also avoid arriving more than 15 minutes prior to your scheduled time.

Things do happen. If you will be late for your appointment, please call ahead 803-445-1066 or chat with us on our website/social media and we will try to make adjustments so that you can enjoy your entire treatment time. However, please understand that this will not always be possible. If you are late, you will be responsible for payment for the entire service that was scheduled. Please note that if you arrive more than 10 minutes late, we reserve the right to cancel your session, particularly if another client is scheduled immediately after your appointment.

To cancel or reschedule your appointment, kindly reach out to us at least 12 hours in advance. We appreciate your business! Please be aware that cancellation and no-show fees apply. Cancellations made over 12 hours in advance are free of charge. A fee of 25% of the session cost applies for cancellations made between 12 hours and 1 hour before the session. Cancellations made within 1 hour of the session will incur a 75% charge. A no-show will result in a full charge of 100% of the session price.

We accept cash and all major credit cards for services and for gratuities. Personal checks are not accepted. For online booking, we accept pay in person (Pay Cash in-person. No sales taxes), pay by credit card, Venmo, Apple Pay, Google Pay, and Paypal. For any appointments made in our physical locations, we accept pay in person (Pay Cash in-person. No sales taxes) and major credit cards.

In order to enjoy the exclusive members' rates, you will need to purchase our membership program first. After payment, your account will automatically become our member.

If you have not yet joined our Membership Program, please purchase a membership to get started. Once your payment is processed, your account will automatically be upgraded to member status. If you are already a member, congratulations! Please take note of the following instructions: Members, please refrain from using the general Services Page to book your sessions. We have a Private Page exclusively for our members to book services. 1, Please go ahead login your account 2, Click on your profile and navigate to "Member Only Bookings" tab. 3, Book any sessions at members discounted rates, and follow the prompt to finish your booking.

The session pack offers a discounted price for multiple sessions as a package. Buy it now and use it whenever you want before the expiration date. There are two ways to purchase a session pack. Method 1: 1) Navigate to our service booking page https://www.wellnessmassageaestheticsspa.com/services 2) Click on "Explore Plans", underneath the "Book Now" button, if the service session is available for a session pack. 3) In the following screen, just click on "Select". 4) Finish the transaction and you'll be receiving an email confirmation shortly. Method 2: 1) Navigate to our "Session Packs" tab which is under the "Pricing Plans" tab https://www.wellnessmassageaestheticsspa.com/session-packs 2) Find the session packs that you'd like to purchase. 3) Click on "Select" and finish the transaction.

You can use your paid session pack to book the services in the following simple steps. 1) Navigate to the service booking page https://www.wellnessmassageaestheticsspa.com/services 2) Find the service that you'd like to book with your session pack. Click on the "Book Now" button. 3) In the following booking calendar screen, choose the preferred date and time, and click on the "Next" button. 4) In the following screen, fill out all the Client Details and scroll all the way to the bottom. Look for the "Payment" section. Expand the drop-down menu and select "Use my plan". You'll also see the session pack expiration date and how many sessions are left, at a glance. 5) Finally, click on the "Review My Booking" button, and done! You'll receive an email confirmation shortly.

Yes, of course. However, bear in mind that our members who have an active "Wellness Membership" subscription already enjoyed the deepest discounted rate for our services. Our paid members are advised to book service sessions individually on the "Members Only Booking" portal. See reference HERE.

You have the option to choose the start date when you purchase the session pack. However, the session pack expires after 12 months from the date you start using them. If you don't use the sessions within the 12 months period, the sessions don't carry over and will expire.

Good News. Now you have the option to include additional services in your single appointment. Yes, all in one appointment! Simply follow the steps below. For Non-members: Navigate to https://www.wellnessmassageaestheticsspa.com/services and from here, select your first service as usual by clicking on the "Book Now" button. For Paid-members: Go ahead and log in to your account. Then, click on your profile and navigate to the "Member Only Bookings" tab (See here for reference). Select your first service by clicking on the "Book Now" button. Pro Tips: To secure a session at your preferred time and date, please check the availability of all our staff members when booking. Note: The booking will be administratively canceled if free website users (Non-members) attempt to book services with "Member Only" service rates. 1) There will be a popup window, simply select the staff and service price. Click "Next". 2) In the following screen, click on "+ Add Service" button, and select the next service (up to five services in one appointment). 3) Go ahead and click on "Select a Date & Time". Once you select all the services, the calendar will calculate the time slots and resources relevant for the entire appointment, including the staff's availability (It's recommended to check the availability of all our staff members if you would like to book sessions at a specific time or on a particular day). You'll be able to see the booking details after you select the date and time. Let us know if you need any accommodations.

You will see the "Member Only" services when you start adding 2nd service in a single appointment; however, the "Member Only" service options apply ONLY to our paid members (3 months, 6 months, and 12 months membership). The booking will be administratively canceled if the free website users (Non-members) attempt to book services with "Member Only" service rates.

You can choose up to 5 services in one booking.

At the moment, you can only cancel the whole booking. However, you are able to reschedule or cancel a booking in the multi-service appointment for them.

We have recently been made aware that some unauthorized websites are attempting to sell Wellness Massage & Aesthetics Spa's digital gift cards. For instance: https://www.giftly.com/gift-card/wellness-massage-and-aesthetics-spa-irmo https://www.giftly.com/gift-card/wellness-massage-and-aesthetics-spa-columbia Please note, the above-mentioned website has a BBB rating of 1.37/5.0 We have reported this incident to "ReportFraud.ftc.gov - Federal Trade Commission" and "Google Safe Browsing - Report Phishing Page". To date, Wellness Massage & Aesthetics Spa has not authorized any third-party websites to sell our digital gift cards, and we have no affiliation with these sites. Please stay vigilant and only purchase gift cards directly on our website.

You can visit the gift card page on our website. You will need to select an amount, enter the recipient's details, set the delivery date, and pay. After completing checkout, you will receive an email confirmation of the purchase. Tip: You can also buy gift cards for yourself or loved ones.

The gift card recipient gets an email with the subject line "You just got a gift card from <Michael Jones>" (with your name). Their unique gift card code appears in the email.

To redeem the gift card, the recipient heads over to our website service page and finds a service item to book. During payment, they click Redeem a gift card and enter their unique gift card code that was previously delivered in their email box. If the recipient couldn't find that gift card code anymore, please feel free to reach out to us and we will be able to resend the code again.

Yes, we accept our digital gift cards at our physical business locations. Please see our manager Jocelyn for assistance. Tips: You should have a digital gift card number emailed to you already, please have this gift card number handy (you can save it as a screenshot or print it out). If you lose this email, please get in touch with us for assistance.

Our gift cards cannot be applied to membership program or subscriptions. Gift cards can only be used online to book any service sessions.

If the sale is worth more than the value of the card, customers can pay for the remaining cost using your other payment methods.

Any amount left over after making an appointment can be used in future bookings. For example, if a customer has a $200 gift card and spends $75, they can use the remaining $125 in future when booking the next sessions.

There are three ways that you can earn points. 1) Book a session - Get 20 points 2) Purchase a Wellness Membership Plan - Get 1 point for every $1 spent 3) Sign up to our website - Get 50 points

Only customers who are our website users or members can redeem loyalty points for rewards. If their status is 'visitor' or 'pending' they first need to join our site first. Note: Users are any customers who book sessions via our website. Members are customers who purchased our Wellness Membership Plans on our website or in our physical spa. Every 100 Points is a $10 discount that can be used when booking sessions.